PHYSICAL DISTRIBUTION + CUSTOMER HANDLING


PHYSICAL DISTRIBUTION + CUSTOMER HANDLING

 

Page:

      PHYSICAL DISTRIBUTION + CUSTOMER HANDLING FOR THE INDUSTRY

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~ .. PHYSICAL DISTRIBUTION + CUSTOMER HANDLING

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~ .... PHYSICAL DISTRIBUTION SYSTEM FLOW CHART

~ ...... DISTRIBUTION SCOPE

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~ ............ DISTRIBUTION EFFICIENCY

~ ~ ...... Distribution Planning & Accounting

~ ~ ...... Process Management & Handling

~ ~ ...... Physical Distribution Efficiency

~ ~ ...... Point of Sale & Customer Service Efficiency

~ ~ ...... Order Handling & Processing

~ ~ ............ Operations

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~ ~ ............ Markets + Trade Cell

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~ ~ ............ Products

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~ ~ ............ Competitors

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~ .... PHYSICAL DISTRIBUTION OBJECTIVES

~ ...... Level of Service

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~ .... HISTORIC MARKETING COSTS & MARGINS

~ ...... SALES COSTS

~ ...... DISTRIBUTION + HANDLING COSTS

~ ...... ADVERTISING COSTS

~ ...... AFTER-SALES COSTS

~ ...... TOTAL MARKETING COSTS

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~ .... HISTORIC MARKETING COST RATIOS & MARGINS

~ ...... PROFIT RATIOS

~ ...... MARKETING RATIO

~ ...... MARKETING OPERATIONAL RATIOS

~ ...... MARKETING COSTS

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~ .... MARKETING COSTS FORECAST

~ ...... SALES COSTS FORECAST

~ ...... DISTRIBUTION + HANDLING COSTS FORECAST

~ ...... ADVERTISING COSTS FORECAST

~ ...... AFTER-SALES COSTS FORECAST

~ ...... TOTAL MARKETING COSTS FORECAST

11

~ .... MARKETING MARGINS + RATIOS FORECAST

~ ...... PROFIT RATIOS FORECAST

~ ...... MARKETING RATIOS FORECAST

~ ...... MARKETING OPERATIONAL RATIOS FORECAST

~ ...... MARKETING FACTORS FORECAST

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~ ...... Cost of service

~ ...... Service objective

13

~ ............ LEVEL + COST OF SERVICE

~ ~ ...... Level of Service: Responsiveness

~ ~ ...... Level of Service: Problem Solving

~ ~ ...... Level of Service: Product / Price / Service Factors

~ ~ ...... Cost of Service: Functional Costs

~ ~ ...... Cost of Service: Physical Handling Costs

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~ ~ ............ Operations

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~ ~ ............ Markets + Trade Cell

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~ ~ ............ Products

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~ ~ ............ Competitors

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~ ............ DISTRIBUTION COSTS

~ ~ ...... Distribution & Storage Fixed Costs

~ ~ ...... Distribution & Storage Variable Costs

~ ~ ...... Physical Handling & Process Fixed Costs

~ ~ ...... Physical Handling & Process Variable Costs

~ ~ ...... Total Distribution Costs

~ ~ ............ Operations

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~ ~ ............ Markets + Trade Cell

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~ ~ ............ Products

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~ ~ ............ Competitors

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~ .... ALTERNATIVES IN PHYSICAL DISTRIBUTION

~ ...... Single Location - Single Market

~ ...... Single Location, Multiple Markets

~ ...... i. Direct handling of customers

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~ ...... ii. Bulk handling / local facility

~ ...... iii. Part processing / local or remote

~ ...... iv. Full processing / local or remote

~ ...... Multiple Locations - Multiple Markets

23

~ ............ PHYSICAL DISTRIBUTION

~ ~ ...... Single Location / Single Markets

~ ~ ...... Single Location / Multiple Markets: Direct Handling

~ ~ ...... Single Location / Multiple Markets: Bulk Handling

~ ~ ...... Single Location / Multiple Markets: Split Processing

~ ~ ...... Multiple Location / Multiple Markets

~ ~ ............ Operations

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~ ~ ............ Markets + Trade Cell

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~ ~ ............ Products

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~ ~ ............ Competitors

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~ .... PRODUCT AVAILABILITY DECISIONS

~ ...... Product Supply & Availability

~ ...... i. Supply Timing

~ ...... ii. Supply Quantity

28

~ .... LOCATION DECISIONS

~ ...... Types of Location Decisions

~ ...... i. Selecting the area

~ ...... ii. Selecting the site

30

~ .... DISTRIBUTION RESPONSIBILITY

~ ...... Divided Authority

~ ...... Organizational Alternatives

31

~ ............ DISTRIBUTION DECISIONS

~ ~ ...... Product Availability Timing Efficiency

~ ~ ...... Product Availability Quantity Efficiency

~ ~ ...... Locations Efficiency

~ ~ ...... Organizational Efficiency

~ ~ ...... Organizational & Decision Flexibility

~ ~ ............ Operations

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~ ~ ............ Markets + Trade Cell

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~ ~ ............ Products

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~ ~ ............ Competitors

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~ .... DISTRIBUTION CHANNEL INVESTMENT EFFECT FORECASTS

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~ .... Distribution Channel Improvement Scenario Balance Sheet Forecast

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~ ...... Distribution Channel Improvement Scenario Operational Costs Forecast

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~ ........ Distribution Channel Improvement Scenario Financial Ratios

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~ .......... Distribution Channel Improvement Scenario Operational Margins

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~ .... Financial forecast notes

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~ .... HISTORIC FINANCIAL DATA

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~ .... Historic Balance Sheet

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~ ~ ...... Historic Costs & Margins

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~ ~ ........ Historic Financial Ratios & Margins

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~ ~ .......... Historic Operational Ratios & Margins

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~ .... Financial forecast notes

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~ .... DISTRIBUTION + CUSTOMER HANDLING FINANCIAL FORECASTS : Current to 2028

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~ .... Fixed Marketing Cost Objectives Balance Sheet Forecast

49

~ ...... Fixed Marketing Cost Objectives Operational Costs Forecast

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~ ........ Fixed Marketing Cost Objectives Financial Ratios

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~ .......... Fixed Marketing Cost Objectives Operational Margins

52

~ .... Distribution & Product Delivery Cost Objectives Balance Sheet Forecast

53

~ ...... Distribution & Product Delivery Cost Objectives Operational Costs Forecast

54

~ ........ Distribution & Product Delivery Cost Objectives Financial Ratios

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~ .......... Distribution & Product Delivery Cost Objectives Operational Margins

56

~ .... Order Taking Improvements Balance Sheet Forecast

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~ ...... Order Taking Improvements Operational Costs Forecast

58

~ ........ Order Taking Improvements Financial Ratios

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~ .......... Order Taking Improvements Operational Margins

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~ .... Customer / Order Processing Systems Investment Balance Sheet Forecast

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~ ...... Customer / Order Processing Systems Investment Operational Costs Forecast

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~ ........ Customer / Order Processing Systems Investment Financial Ratios

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~ .......... Customer / Order Processing Systems Investment Operational Margins

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~ .... Systems Investment Balance Sheet Forecast

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~ ...... Systems Investment Operational Costs Forecast

66

~ ........ Systems Investment Financial Ratios

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~ .......... Systems Investment Operational Margins

68

~ .... Profit Impact From Distribution Cost Reduction Balance Sheet Forecast

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~ ...... Profit Impact From Distribution Cost Reduction Operational Costs Forecast

70

~ ........ Profit Impact From Distribution Cost Reduction Financial Ratios

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~ .......... Profit Impact From Distribution Cost Reduction Operational Margins

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~ .... Profit Impact From Customer Handling Cost Reduction Balance Sheet Forecast

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~ ...... Profit Impact From Customer Handling Cost Reduction Operational Costs Forecast

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~ ........ Profit Impact From Customer Handling Cost Reduction Financial Ratios

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~ .......... Profit Impact From Customer Handling Cost Reduction Operational Margins

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~ .... Capital Investments Options: Distribution / Handling Balance Sheet Forecast

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~ ...... Capital Investments Options: Distribution / Handling Operational Costs Forecast

78

~ ........ Capital Investments Options: Distribution / Handling Financial Ratios

79

~ .......... Capital Investments Options: Distribution / Handling Operational Margins

80

~ .... Capital Investments Options: Customer Handling Systems Balance Sheet Forecast

81

~ ...... Capital Investments Options: Customer Handling Systems Operational Costs Forecast

82

~ ........ Capital Investments Options: Customer Handling Systems Financial Ratios

83

~ .......... Capital Investments Options: Customer Handling Systems Operational Margins

84

~ .... Customer Handling Improvements Balance Sheet Forecast

85

~ ...... Customer Handling Improvements Operational Costs Forecast

86

~ ........ Customer Handling Improvements Financial Ratios

87

~ .......... Customer Handling Improvements Operational Margins

89

~ .... Financial data definitions

 


INDEX

Additional charges, 7
ADVERTISING COSTS, 8
ADVERTISING COSTS FORECAST, 10
After-sales, 7
AFTER-SALES COSTS, 8
AFTER-SALES COSTS FORECAST, 10
ALTERNATIVES IN PHYSICAL DISTRIBUTION, 21

Balance Sheet Capital Investments Options: Customer Handling, 80
Balance Sheet Capital Investments Options: Distribution, 76
Balance Sheet Customer Handling Improvements, 84
Balance Sheet Customer / Order Processing Systems, 60
Balance Sheet Distribution Channel Improvement Scenario, 36
Balance Sheet Distribution & Product Delivery Costs, 52
Balance Sheet Fixed Marketing Cost Objectives, 48
Balance Sheet Historic, 42
Balance Sheet Order Taking Improvements, 56
Balance Sheet Profit Impact From Customer Handling, 72
Balance Sheet Profit Impact From Distribution Costs, 68
Balance Sheet Systems Investment, 64
Broad View, 2
Bulk handling - local facility, 22

Care, 7
Carrying costs, 27
Cost of capital, 27
Cost of Handling, 21
Cost of service, 12
Cost of Service: Functional Costs, 13
Cost of Service: Physical Handling Costs, 13
Costs & Margins Historic, 43
Customer service, 7

Delivering normal orders, 7
Depreciation and obsolescence, 27
Direct handling of customers, 21
DISTRIBUTION CHANNEL INVESTMENT EFFECT FORECASTS, 35
DISTRIBUTION COSTS, 17
DISTRIBUTION DECISIONS, 31
DISTRIBUTION EFFICIENCY, 3
Distribution Planning & Accounting, 3
DISTRIBUTION RESPONSIBILITY, 30
DISTRIBUTION SCOPE, 2
Distribution & Storage Fixed Costs, 17
Distribution & Storage Variable Costs, 17
DISTRIBUTION + CUSTOMER HANDLING FINANCIAL FORECASTS, 47
DISTRIBUTION + HANDLING COSTS, 8
DISTRIBUTION + HANDLING COSTS FORECAST, 10
Divided Authority, 30

Emergency product needs, 7

Financial data definitions, 89
Financial forecast notes, 40, 46
Financial Ratios Capital Investments: Customer Handling, 82
Financial Ratios Capital Investments Options: Distribution, 78
Financial Ratios Customer Handling Improvements, 86
Financial Ratios Customer / Order Processing System, 62
Financial Ratios Distribution Channel Improvement, 38
Financial Ratios Distribution & Product Delivery Costs, 54
Financial Ratios Fixed Marketing Cost Objectives, 50
Financial Ratios Order Taking Improvements, 58
Financial Ratios Profit Impact From Customer Handling, 74
Financial Ratios Profit Impact From Distribution Costs, 70
Financial Ratios Systems Investment, 66
Financial Ratios & Margins Historic, 44
Full processing -local or remote, 22

Handling and Storage charges, 27
Handling Delay, 21
HISTORIC FINANCIAL DATA, 41
HISTORIC MARKETING COST RATIOS & MARGINS, 9
HISTORIC MARKETING COSTS & MARGINS, 8

Improve product availability, 7

Level of Service, 7
Level of Service: Problem Solving, 13
Level of Service: Product / Price / Service Factor, 13
Level of Service: Responsiveness, 13
LEVEL + COST OF SERVICE, 13
LOCATION DECISIONS, 28
Location of sites, 29
Locations Efficiency, 31

MARKETING COSTS, 9
MARKETING COSTS FORECAST, 10
MARKETING FACTORS FORECAST, 11
MARKETING MARGINS + RATIOS FORECAST, 11
MARKETING OPERATIONAL RATIOS, 9
MARKETING OPERATIONAL RATIOS FORECAST, 11
MARKETING RATIO, 9
MARKETING RATIOS FORECAST, 11
Multiple Location / Multiple Markets, 23
Multiple Locations -Multiple Markets, 22

Narrow View, 2

Operational Costs Capital Investments: Customer Handling, 81
Operational Costs Capital Investments: Distribution, 77
Operational Costs Customer Handling Improvements, 85
Operational Costs Customer / Order Processing Systems, 61
Operational Costs Distribution Channel Improvement, 37
Operational Costs Distribution & Product Delivery, 53
Operational Costs Fixed Marketing Cost Objectives, 49
Operational Costs Order Taking Improvements, 57
Operational Costs Profit Impact: Customer Handling Improvement, 73
Operational Costs Profit Impact: Distribution Improvement, 69
Operational Costs Systems Investment, 65
Operational Margins Capital Investments: Customers, 83
Operational Margins Capital Investments: Distribution, 79
Operational Margins Customer Handling Improvements, 87
Operational Margins Customer / Order Processing Systems, 63
Operational Margins Distribution Channel Improvements, 39
Operational Margins Distribution & Product Delivery, 55
Operational Margins Fixed Marketing Cost Objectives, 51
Operational Margins Order Taking Improvements, 59
Operational Margins Profit Impact From Customer Handling, 75
Operational Margins Profit Impact From Distribution, 71
Operational Margins Systems Investment, 67
Operational Ratios & Margins Historic, 45
Optimal supply quantity, 27
Optimum Handling Delay, 21
Options, 7
Order Handling & Processing, 3
Order processing costs, 27
Organizational Alternatives, 30
Organizational Efficiency, 31
Organizational & Decision Flexibility, 31

Part processing - local or remote, 22
PHYSICAL DISTRIBUTION, 23
Physical Distribution Efficiency, 3
PHYSICAL DISTRIBUTION OBJECTIVES, 7
PHYSICAL DISTRIBUTION SYSTEM FLOW CHART, 2
PHYSICAL DISTRIBUTION + CUSTOMER HANDLING, 1
Physical Handling & Process Fixed Costs, 17
Physical Handling & Process Variable Costs, 17
Point of Sale & Customer Service Efficiency, 3
Potential accessibility, 29
Process Management & Handling, 3
PRODUCT AVAILABILITY DECISIONS, 27
Product Availability Quantity Efficiency, 31
Product Availability Timing Efficiency, 31
Product Supply, 27
Product Supply & Availability, 27
PROFIT RATIOS, 9
PROFIT RATIOS FORECAST, 11

Rectify complaints, 7
Relative positioning, 28

SALES COSTS, 8
SALES COSTS FORECAST, 10
Selecting the area, 28
Selecting the site, 28
Service objective, 12
Single Location / Multiple Markets: Bulk Handling, 23
Single Location / Multiple Markets: Direct Handling, 23
Single Location / Multiple Markets: Split Processing, 23
Single Location / Single Markets, 23
Single Location - Multiple Markets, 21
Single Location - Single Market, 21
Site economics, 29
Speed, 7
Supplier's willingness, 7
Supply Quantity, 27
Supply Timing, 27

Taxes and insurance, 27
Total Distribution Costs, 17
TOTAL MARKETING COSTS, 8
TOTAL MARKETING COSTS FORECAST, 10
Total-cost curve, 21
Trading area, 28
Types of Location Decisions, 28